WARRANTY & RETURN POLICY
Official Store Rules & Protection Coverage
1. Damaged Items (Arrival Policy)
If your product arrives broken or physically damaged out of the box, you must contact our support team within 48 hours of the delivery time confirmed by the shipping company. Once the damage is verified, we will send you a brand-new replacement item.
2. Warranty Protection Period
Our catalog features professional gaming hardware with technical warranties ranging from 1 month to 6 months depending on the specific item type. Please get in touch with our support team directly to know the exact warranty duration for your device.
3. Hardware Failure & Testing Process
If your gaming accessory stops working on its own during your active warranty duration, you can open a hardware claim. You will ship the product back to us for technical evaluation, and the following rules apply:
✅ Case A: Natural Failure
If our technical team inspects the hardware and verifies it stopped working 100% on its own due to an internal manufacturing defect, we will replace your product completely for free. In this case, you will not pay any shipping fees.
❌ Case B: Customer Damage / Late Breakage
If our technical inspection finds that the item is physically broken, cracked, or failed due to user misuse, drops, liquid damage, or accidental breaking after the arrival window, the claim will be rejected. We will return the product to you, and all shipping fees must be paid by the customer.
4. Money-Back Refunds
Cash or payment refunds are strictly exceptional. A financial refund is only issued if the product arrives broken or non-functional and we completely lack replacement stock of that item to send you. Original shipping fees are non-refundable.
Need to Claim a Warranty or Return?
Reach out to our team immediately to check your warranty status or initiate an item exchange verification via WhatsApp:
Contact via WhatsApp (0645131152)